Privacy & Data Protection
This Privacy Policy explains how Diamond7 collects, uses, stores and protects information when you use our website and services. We take user privacy seriously and handle personal information with care. This page also describes the choices available to you regarding your information and how to contact us about a privacy request.
Information We Collect
The information we collect depends on how you use Diamond7. It may include personal, technical and transactional data that you provide, or that is generated when you access your account and use our services.
Personal data
When you register or manage an account, we may collect details such as your name, date of birth, country, email address, postal address and telephone number. We may also process account identifiers and information you provide when contacting customer support.
Technical data
When you visit the website, we may collect technical information such as your device and browser details, IP address, language settings, and information about how you navigate or interact with the site. Cookies and similar technologies may help us recognise your device and remember selected settings.
Transactional data
We may record information about deposits, withdrawals and other account transactions, including transaction amounts, dates, status and the payment method used. We do not describe payment details here beyond what is needed to explain that transaction records may be processed as part of account activity.
How We Use Information
We use information to provide and maintain account access, process transactions, respond to enquiries, support account protection, and operate and improve the website. We may also use relevant information to understand site activity, troubleshoot technical issues and identify activity that may affect the security or proper operation of an account.
Information Storage and Protection
We retain information in systems used to operate our services and manage accounts. The length of time information is kept may depend on the type of information and the reason it was collected. We do not set out a specific retention period in this policy.
We use measures intended to protect information from unauthorised access, loss or misuse. SSL encryption protects registration and banking pages. No method of storage or transmission can be described as completely secure, so please keep your login details private and notify us if you believe your account has been accessed without permission.
Cookies and Tracking Technologies
Cookies and similar technologies may be used to support website functions, remember preferences and understand how the site is used. You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the website work.
Information Sharing
We may share information with third-party providers when needed to support website operations, account services, transactions, security or customer support. We do not name individual providers in this policy. Information may also be disclosed where necessary to address a security issue or respond to a valid request. We do not use this section to describe any specific provider or disclosure arrangement.
Your Privacy Rights
You can contact us to request access to personal information associated with your account, ask us to correct information that is inaccurate, or request deletion. You may also ask us to explain how information is used or raise a concern about its handling. We may need to confirm your identity before acting on a request, and some information may need to be kept to support account or transaction records.
Updates to This Policy
We may update this Privacy Policy when our information practices change. The latest version will be published on this page. Please review it from time to time to stay informed about how Diamond7 handles information.